Shipping policy
SHIPPING POLICY
At BarkCity Swag, everything is handmade to order in our Phoenix, Arizona studio. That means your order gets made specifically for your dog — and good things take a little time.
Production time
Please allow up to 10 business days for your order to be made before it ships. During peak seasons like the holidays this helps us make sure every order gets the attention it deserves. If your order is time-sensitive, contact us before placing it and we'll let you know honestly whether we can meet your deadline.
Shipping time
Once your order ships you'll receive a tracking number by email. We ship using carriers that offer the best combination of price and reliable tracking — typically USPS, UPS, or FedEx depending on your location and package size. Standard delivery after shipping is generally 3 to 7 business days depending on your location.
Free shipping
We offer free standard shipping on all US orders over $100. Orders under $100 are charged a flat shipping rate calculated at checkout.
Where we ship
We currently ship to US addresses only. We are not able to ship to PO Boxes for oversized packages — if this affects your order we'll reach out to arrange an alternative.
Tracking your order
Once your order ships you'll get a tracking number straight to your inbox. If you don't see it check your spam folder before reaching out — it sometimes ends up there.
Lost or stolen packages
Once your order is marked as delivered by the carrier, BarkCity Swag is not responsible for lost or stolen packages. If your tracking shows delivered but your package is missing, we recommend checking with neighbors and any safe spots around your property first. If you believe your package was stolen or is genuinely lost in transit, contact us and we'll do everything we can to help you file a claim with the carrier. We're a small studio and we care about every order that leaves our hands — we won't just leave you hanging.
Questions?
Reach out through our contact page and we'll get back to you within 48 hours.